Communication Key for IT Professionals Entering Healthcare

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Mike Cohen, President of MRC Consulting Group

Summary: Communication is important for an IT personal entering the field. Communication comes in three different ways: being a translator for IT jargon, communication with other individuals in various levels, and strong written skills.


Well there’s not a lot of [left 00:01] but I’ll pick up a little bit on the soft skills side. To me the one thing that really differentiates an IT person who could make his or her own place is communications. That comes in three different ways.

1. Being a translator. Being able to take all the jargon and buzz words and techy-talk and talk in a way that a doctor, a nurse, a decision maker in the organization is going to be able to understand it. That is not a real common skill. If you’ve got that skill you could leverage the heck out of it. Because it’s one of the biggest complaints that users have about IT departments, they may as well be speaking Chinese when I talk to them.

2. The second part about communications is, depending on your role, you may be talking with a wide variety of people. You may be talking with clerical people. You may be talking with nurses. You may be talking with doctors. You may be talking with C-Suite people. You may be talking with board members. You need to be comfortable communicating at all those different levels.

3. The third aspect of that is that comfort communicating has to be not only verbally, but it has to be in writing. In clear, concise, succinct business language. Where you have a one-page memo, instead of a 40-page detailed report. Those soft skills, if you could come across with those during an interview process or early in a career, those will carry you a very long way.